Buying skincare online means trusting a brand you can't physically inspect before paying β which is a completely reasonable thing to be cautious about, especially with how many fly-by-night online sellers exist. So here's everything about who we are, where we are, and how to check for yourself.
Where we're actually located
We operate from a real, walk-in physical shop: Star Mall, Shop A21, Tom Mboya Street, Nairobi CBD. This isn't a virtual address or a drop-shipping front β you're welcome to visit in person, see our products, and speak with our team directly before ever placing an online order.
How our countrywide deliveries actually work
- Free delivery, countrywide β no delivery fee added to your order, anywhere in Kenya.
- Dispatched within 1-3 hours of your order being confirmed.
- Delivered within 24 hours for most locations β we work with courier partners covering both Nairobi and upcountry towns.
- Order tracking β every order gets a unique order number you can use to check status at any time.
- We contact you directly on the phone number you provide to confirm delivery details before dispatch.
How our payment model protects you
Rather than asking for full payment upfront β a real risk when buying from a brand you've never used before β we use a pay-to-confirm model: a small KSh 500 deposit via M-Pesa secures your order, and you pay the remaining balance in cash or M-Pesa only once your parcel is physically in your hands. You're never asked to pay the full amount to a stranger online before seeing your product.
How to verify us before you order
You don't have to take our word for it. Visit our shop in person at Star Mall A21, Tom Mboya Street. Check our Facebook page β active, with a real posting history and comments from real clients. Browse our dated, verifiable client testimonials. All three are independently checkable before you spend a shilling.
Real reviews, not manufactured ones
Our client testimonials are sourced directly from real posts and messages, with dates, not stock photos or manufactured reviews. See our full testimonials page for real, dated before-and-after results from real clients across melasma, acne, sunburn and anti-aging concerns.
Follow and verify us on Facebook
Our official Facebook page is "24hrs secret - Natural skin treatments" β you can find our full posting history, client comments, and direct messaging there. It's one of the fastest ways to confirm we're an active, real business with a genuine track record before you order.
